Terms of service
1. Scope
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of
goods 6. Payment methods
7. Retention of title
8. Warranty for material defects and guarantee
9. Liability
10. Storage of the contract text
11. Final provisions
12. Special regulation for cancellation of workshops and events
13. Vouchers
1. Scope
1.1. The following general terms and conditions in the version valid at the time of the order apply exclusively to the business relationship between BARISTAFABRIK Vilbeler Landstr. 36, 60386 Frankfurt (hereinafter "seller") and the customer (hereinafter "customer").
1.2. You can reach our customer service for questions, complaints and objections on working days by email at info@baristafabrik.de .
1.3. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed predominantly to their commercial or independent professional activity (Section 13 of the German Civil Code).
1.4. Deviating conditions of the customer will not be recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of a representation or guarantee.
All offers are valid "while stocks last" unless otherwise stated for the products. Errors remain excepted.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the [Add to shopping cart] button. The product selection can be changed within the shopping cart, e.g. deleted. The customer can then proceed to complete the ordering process within the shopping cart using the [Continue to checkout] button.
3.2. By clicking on the [order with payment] button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser's "back" function to return to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending of the invoice.
3.4. If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days of the order confirmation being sent, despite being due and even after a further request, the seller withdraws from the contract, with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without any further consequences. An article can therefore be reserved for a maximum of 3 calendar days if payments are made in advance.
4. Prices and shipping costs
4.1. All prices stated on the seller's website include the applicable statutory sales tax.
4.2. In addition to the prices stated, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
4.3. Connection of a catering machine, 690.- (including water connection, including electricity) including cover via company liability insurance.
4.4. Technician price/hour 89.- net
5. Delivery, availability of goods, vouchers
5.1. If payment in advance has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If delivery of the goods fails due to the buyer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3. If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already provided.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5. Vouchers: if no date is specified, the vouchers are valid for 12 months from the date of purchase.
6. Payment methods
6.1. The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available payment methods on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deductions.
6.3. If third parties are commissioned to process payments, e.g. Paypal, their general terms and conditions apply.
6.4. If the due date for payment is determined according to the calendar, the customer is in default if the deadline is missed. In this case, the customer must pay the statutory default interest.
6.5. The customer's obligation to pay default interest does not exclude the seller from asserting further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The goods delivered remain the property of the seller until full payment has been made.
8. Warranty for material defects and guarantee
8.1. The warranty is determined in accordance with statutory provisions.
8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly given. Customers are informed of the guarantee conditions before initiating the order process.
9. Liability
9.1. The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other statutory requirements for claims.
9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable damage typical of the contract. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee for the quality of the product has been given and in the event of defects that have been fraudulently concealed. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the email address provided by him. With the order confirmation, but no later than when the goods are delivered, the customer also receives a copy of the general terms and conditions along with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. We also save the contract text, but do not make it available on the Internet.
11. Final provisions
11.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
11.2. The contract language is German.
11.3. European Commission platform for online dispute resolution (ODR) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
12. Special regulation for cancellation of workshops
Cancellations by the customer
a) You can withdraw from the booked service at any time. We recommend that you declare your withdrawal by registered letter.
b) If you withdraw from a course booking, Baristafabrik Vilbeler Landstr. 36 in 60386 Frankfurt am Main is entitled to compensation.
The compensation is as follows:
up to four weeks before the start of the confirmed workshop 20% of the invoice amount
up to three weeks before the start of the confirmed workshop 50% of the invoice amount
up to two weeks before the start of the confirmed workshop 80% of the invoice amount
thereafter 100% of the invoice amount
Cancellations by the organizer
The organizer reserves the right to cancel the event or to reschedule the date up to 2 days before the start of the event after weighing up all options. In this case, the customer will receive a voucher for the amount paid.
12.1 Cancellation conditions for events
If the agreed services are canceled, for whatever reason, we reserve the right to charge compensation for the agreed services.
In the event of cancellations we charge:
up to 30 days before the event 25%
up to 14 days before the event 50%
from 8 days before the event 100%
The cancellation rate refers to all costs that were already listed in the offer before the start of the event.
The cancellation conditions apply to events. The rent for the premises is non-refundable.
13. Vouchers
a) If you now buy a voucher, the basis of this purchase contract is that the voucher can later only be exchanged for goods with the value stated in the voucher or an equivalent service.
b) This means that you have no direct claim to a cash payment of the voucher value.
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of
goods 6. Payment methods
7. Retention of title
8. Warranty for material defects and guarantee
9. Liability
10. Storage of the contract text
11. Final provisions
12. Special regulation for cancellation of workshops and events
13. Vouchers
1. Scope
1.1. The following general terms and conditions in the version valid at the time of the order apply exclusively to the business relationship between BARISTAFABRIK Vilbeler Landstr. 36, 60386 Frankfurt (hereinafter "seller") and the customer (hereinafter "customer").
1.2. You can reach our customer service for questions, complaints and objections on working days by email at info@baristafabrik.de .
1.3. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed predominantly to their commercial or independent professional activity (Section 13 of the German Civil Code).
1.4. Deviating conditions of the customer will not be recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of a representation or guarantee.
All offers are valid "while stocks last" unless otherwise stated for the products. Errors remain excepted.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the [Add to shopping cart] button. The product selection can be changed within the shopping cart, e.g. deleted. The customer can then proceed to complete the ordering process within the shopping cart using the [Continue to checkout] button.
3.2. By clicking on the [order with payment] button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser's "back" function to return to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has sent the ordered product to the customer within 2 days, handed it over or confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending of the invoice.
3.4. If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days of the order confirmation being sent, despite being due and even after a further request, the seller withdraws from the contract, with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without any further consequences. An article can therefore be reserved for a maximum of 3 calendar days if payments are made in advance.
4. Prices and shipping costs
4.1. All prices stated on the seller's website include the applicable statutory sales tax.
4.2. In addition to the prices stated, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
4.3. Connection of a catering machine, 690.- (including water connection, including electricity) including cover via company liability insurance.
4.4. Technician price/hour 89.- net
5. Delivery, availability of goods, vouchers
5.1. If payment in advance has been agreed, delivery will take place after receipt of the invoice amount.
5.2. If delivery of the goods fails due to the buyer's fault despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3. If the ordered product is not available because the seller is not supplied with this product by its supplier through no fault of its own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already provided.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5. Vouchers: if no date is specified, the vouchers are valid for 12 months from the date of purchase.
6. Payment methods
6.1. The customer can choose from the available payment methods during and before completing the order process. Customers are informed about the available payment methods on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deductions.
6.3. If third parties are commissioned to process payments, e.g. Paypal, their general terms and conditions apply.
6.4. If the due date for payment is determined according to the calendar, the customer is in default if the deadline is missed. In this case, the customer must pay the statutory default interest.
6.5. The customer's obligation to pay default interest does not exclude the seller from asserting further damages caused by default.
6.6. The customer is only entitled to a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The goods delivered remain the property of the seller until full payment has been made.
8. Warranty for material defects and guarantee
8.1. The warranty is determined in accordance with statutory provisions.
8.2. A guarantee only exists for the goods delivered by the seller if this has been expressly given. Customers are informed of the guarantee conditions before initiating the order process.
9. Liability
9.1. The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other statutory requirements for claims.
9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable damage typical of the contract. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee for the quality of the product has been given and in the event of defects that have been fraudulently concealed. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the email address provided by him. With the order confirmation, but no later than when the goods are delivered, the customer also receives a copy of the general terms and conditions along with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. We also save the contract text, but do not make it available on the Internet.
11. Final provisions
11.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
11.2. The contract language is German.
11.3. European Commission platform for online dispute resolution (ODR) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
12. Special regulation for cancellation of workshops
Cancellations by the customer
a) You can withdraw from the booked service at any time. We recommend that you declare your withdrawal by registered letter.
b) If you withdraw from a course booking, Baristafabrik Vilbeler Landstr. 36 in 60386 Frankfurt am Main is entitled to compensation.
The compensation is as follows:
up to four weeks before the start of the confirmed workshop 20% of the invoice amount
up to three weeks before the start of the confirmed workshop 50% of the invoice amount
up to two weeks before the start of the confirmed workshop 80% of the invoice amount
thereafter 100% of the invoice amount
Cancellations by the organizer
The organizer reserves the right to cancel the event or to reschedule the date up to 2 days before the start of the event after weighing up all options. In this case, the customer will receive a voucher for the amount paid.
12.1 Cancellation conditions for events
If the agreed services are canceled, for whatever reason, we reserve the right to charge compensation for the agreed services.
In the event of cancellations we charge:
up to 30 days before the event 25%
up to 14 days before the event 50%
from 8 days before the event 100%
The cancellation rate refers to all costs that were already listed in the offer before the start of the event.
The cancellation conditions apply to events. The rent for the premises is non-refundable.
13. Vouchers
a) If you now buy a voucher, the basis of this purchase contract is that the voucher can later only be exchanged for goods with the value stated in the voucher or an equivalent service.
b) This means that you have no direct claim to a cash payment of the voucher value.